FAQs

We accept credit card payment. Master Card or Visa Card.

We deliver your products via courier services: Skynet within Malaysia, and DHL for international destinations.
Please note that we only deliver to the following countries:

Australia
Brunei
China
Hong Kong
Indonesia
Japan
Malaysia
New Zealand
Singapore
South Korea
Taiwan
Thailand

When you place your order online, your personal information and credit card information are encrypted before being sent over the internet. Thus it is difficult for your information to be stolen or intercepted while being transmitted to the banks.

Yes. However you will need to return the product for replacement. Please return the respective product to:

PETRONAS Motorsports
Level 71, Tower 1, PETRONAS Twin Towers,
Kuala Lumpur City Centre,
50088, Kuala Lumpur,
Malaysia.

Please indicate "Return of Merchandise" inside the package together with your name, contact information, purchase details and reasons for the replacement.

Within Malaysia - next day
Singapore - next day
Brunei - 2 days
Indonesia - 1 day
Thailand - next day
Hong Kong - next day
Taiwan - next day
China - 2 days
South Korea - 4 days
New Zealand - 3 days
Japan - next day
Australia - 2 days

No warranty.

Mercedes GP size refers to European size.
Petronas Grand Prix and Petmos refers to Asian size.

Only Ringgit Malaysia. From overseas, the conversion will be done automatically upon credit card approval.

Product and delivery cost are not inclusive of tax and custom duties. Hence consumers will bear the cost.

Go to 'Contact Us' and submit feedback to enquiry@petmosestore.com.